Terms and Conditions
Mercia Whisky Company Limited
By using our website, you agree to be bound by Mercia Whisky Company Ltd, terms & conditions, as stated below.
You must be of legal drinking age in your country of residence to use this site. Persons under such legal purchasing age or who reside in a jurisdiction where the sale, consumption and/or advertising of alcohol is not permitted, should not use the site in any way.
BY JOINING YOU CONFIRM TO BE OF LEGAL DRINKING AGE IN YOUR COUNTRY. IT IS ILLEGAL TO SELL ALCOHOL TO ANYONE UNDER THE LEGAL DRINKING AGE OF YOUR COUNTRY AND IT IS AN OFFENCE TO ATTEMPT TO BUY ALCOHOL IF YOU ARE UNDER THE LEGAL DRINKING AGE OF YOUR COUNTRY.
We reserve the right to refuse services or to sell our product to anyone for any reason at any time.
You agree not to reproduce, duplicate and copy of any content on this site, without express written permission from Mercia Whisky Company Limited.
It is a crime to use a false name or a known invalid credit card to make orders. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
Mercia Whisky Company Limited does not guarantee that all the information accessible via this site is accurate, complete or current.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.
MODIFICATIONS TO THE SERVICE AND PRICES
Price and availability information is subject to change without notice.
We reserve the right at any time to modify or discontinue the product or service (or any part or content thereof) at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the service.
PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through this website. These products or services may have limited quantities.
We have made every effort to display as accurately as possible the colours and images of our products that appear in the online shop. However, we cannot guarantee that your computer monitor’s display of any colour will be 100% accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person or geographic region. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. We reserve the right to discontinue any products and/or services at any time.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
The imports of goods from the United Kingdom may be subject to local taxes and tariffs.
Mercia Whisky Company Limited is not responsible for customs clearance. If you are buying internationally, you are advised to contact your local customs authorities for further details of costs and procedures.
By placing your order, you agree to be responsible for the customs clearance for the goods purchased. If you refuse to pay the customs charges the parcel will be returned to us and you may be liable to pay additional shipping charges to cover this additional fee. Please allow 21 days for any refunds.
As the purchaser of the goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the goods are being imported.
Please be aware that goods may be inspected on arrival at ports for customs purposes and that we cannot guarantee that the packaging of your goods will be free of signs of tampering.
Please note that additional delivery charges will apply for the below regions: Scottish Highlands, Scottish Islands, Isle of Man, Channel Islands and Republic of Ireland – we may contact customers directly for any additional delivery charges.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
By using this website, you agree to provide current, complete and accurate purchase and account information for all purchases made on our online shop. You agree to promptly update your account and other information, including your email address, phone number and address, so that we can contact you or ship product as needed.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the product/service is inaccurate at any time (including after you have submitted your order).
All attendees on our tours will have to sign a waiver form in advance of their tour. Children under the age of 18 are not permitted to attend the drink experiences. If you need to cancel a tour booking, please do so with at least 48 hours’ notice in order to receive a full refund or to change your book to a different date. We reserve the right to refuse, cancel or change the date of any experiences you placed with us.
CHANGES TO TERMS OF CONDITION
You can review the most current version of the Terms of Condition at any time on this page.
We reserve the right to update, change or replace any part of these Terms of Condition. It is your responsibility to check our website periodically for changes.